Home
Special Offers
Free
My Library
Basket
Help
Home
>
Business
>
Training and Development
> Customer Mania
06 September 2010
Browse by Category
Arts & Drama
Biography
Business
Crime & Thrillers
Fiction
Foreign Language Study
Health & Recreation
History
Humor
Juvenile
Radio Shows
Religion & Spiritual
Self Help
TV & Film
New Releases
Ultimate Time Management System!
Made for Success
Gain scores of new ideas from Laura Stack, aka The Productivity Pro®, on increasing output without increasing effort and performing at your matchless best!
$19.99
» More Info
No Asshole Rule
Robert Sutton
The No Asshole Rule is a compelling inquiry into the difficult challange of having to work with other human beings... and what you can do about it.
$14.99
» More Info
Persuasive Selling and Power Negotiation: Develop Unstoppable Sales Skills and Close ANY Deal
Made for Success
Become naturally persuasive and improve the quality of your life!
$19.99
» More Info
Managing for the Future
Peter F. Drucker
Now available for the first time on download, Drucker brings clear-sighted analysis and practical inspiration to an interesting array of subjects.
$24.99
» More Info
How to Be a Fierce Competitor: What Winning Companies and Great Managers Do in Tough Times
Jeffrey J. Fox
How to Be a Fierce Competitor is the definitive “how-to” guide for understanding how to spot opportunity and then capitalize on it.
$19.99
» More Info
Speak Without Fear
Ivy Naistadt
No matter how anxious you are about going before an audience—any audience, whether it’s 1 or 1,000—Speak Without Fear will give you the tools to speak powerfully and persuasively.
$21.75
» More Info
Customer Mania
See Larger Image
Category :
Training and Development
Publisher :
Simon & Schuster
Author :
Ken Blanchard, Jim Ballard, and Fred Finch
Narrator :
Ken Blanchard
Length :
5 hours 30 minutes (Unabridged)
Physical Price :
$29.95
Download Price :
$17.99
Format :
Encoded Windows Media
© 2006 Simon & Schuster
ADD TO BASKET
HEAR SAMPLE
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.
In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:
• Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.
• Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.
• Treat Employees the Right Way. Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.
• Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.
From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customers.
Business categories
All
Biography
Economics
Finance & Investment
Foreign Language Content
Internet
Leadership
Management
Marketing
Real Estate
Sales
Starting a Business
Strategy & Business Development
Training and Development
Miscellaneous
This title has not been reviewed.
Click here to be the first to add a review
Search
Author, Title or Keyword
Search
» Advanced Search
Links
Privacy Policy
Highly Recommended
Customer Mania
Ken Blanchard, Jim Ballard, and Fred Finch
From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customers.
$17.99
» More Info
Pitch Like A Girl
Ronna Lichtenberg
Whether you’re male or female, Ronna Lichtenberg’s book is chock full of brilliant ideas to help you win. A great read with powerful ideas for every business woman—and for smart business men too.
$24.99
» More Info
Step Up to Success in Business and in Life
Nido Qubein
"I never cease to be impressed with the standard of excellence Nido sets every time he takes to the platform. The mastery of his techniques is equaled only by the content of his messages."
$14.99
» More Info
No Asshole Rule
Robert Sutton
The No Asshole Rule is a compelling inquiry into the difficult challange of having to work with other human beings... and what you can do about it.
$14.99
» More Info
Working with Difficult People
William Lundin, Ph.D.
A indispensable guide for dealing with difficult people in the workplace.
$24.99
» More Info
Power of Story: Rewrite Your Destiny in Business and in Life
Jim Loehr
Loehr's approach to creating deeply engaging stories will give you the tools to wield the power of storytelling and forever change your business and personal life.
$17.99
» More Info
50 Success Classics
Tom Butler-Bowden
Discover the books that have already enriched millions. This unabridged guide to the literature of prosperity and motivation surveys 50 of the all-time classics, giving you their key ideas...
$24.99
» More Info
Point of the Deal, The: How to Negotiate When Yes Is Not Enough
Danny Ertel and Mark Gordon
In The Point of the Deal, Danny Ertel and Mark Gordon explain how to transition from a deal-maker mentality to an implementation mind-set (ensuring the deal generates value).
$24.99
» More Info
Privacy Policy
